FAQ

Q: How do I place an order on lunaroa.com?

A: To place an order, simply browse our website and add the desired items to your cart. Once you're ready to checkout, click the shopping cart icon in the top right corner of the website and follow the instructions to complete your purchase.

Q: How long will my order take?

A: Our order processing time is 1-3 days (Monday to Friday) and the delivery time is 4-7 days (Monday to Friday).

Q: Can I return or exchange items purchased on lunaroa.com?

A: Yes, lunaroa.com accepts returns and exchanges within 30 days of the purchase date, subject to our return policy. Items must be new, unworn, and with their original tags attached. Please refer to our return policy for detailed instructions.

Q: What is the restocking fee?

A: There is no restocking fee.

Q: Are there any promotions or discounts available on lunaroa.com?

A: Yes, lunaroa.com occasionally offers promotions, discounts, and special offers. You can stay up-to-date on our latest promotions by subscribing to our newsletter or following us on social media.

Q: How do I receive orders for multiple items?

A: If you order multiple products, each will be sent in the same package.

Q: Is my personal information secure?

A: Our store adheres to the highest industry standards to protect your personal information when you checkout and make purchases in our online store.

We know you may have additional questions, so don't worry, and don't hesitate to contact us to discuss your needs.

Contact Us:
By Phone: +1 505-531-9994

Monday to Friday, 8:30 AM - 5:00 PM MST

By Email: contact@lunaroa.com

We respond to all emails within 24 hours (Monday to Saturday).

Visiting and Mailing Address:
Company: LUNA ECOMMERCE LLC

Address: 1209 Mountain Road PL NE STE R, Albuquerque, New Mexico, 87110, United States.