Shipping Policy
Key Shipping Information
- Order Processing Cutoff - 5 PM MST (Monday to Friday)
- Order Processing - 1-3 days (Monday to Friday)
- Order Transit - 4-7 days (Monday to Friday)
- Free Shipping on All Orders
| Country | Order processing time | Transit of orders | Local carrier |
| Malaysia | 1-3 days (Monday to Friday) | 4-7 days (Monday to Friday) | Pos Malaysia |
Order Confirmation
As soon as you place your order, we'll send you a confirmation email so you know we have everything we need to process your purchase.
Shipping
Orders are shipped within 1 to 3 days (Monday to Friday) after confirmation. Once shipped, it takes 4 to 7 days (Monday to Friday) for delivery.
Tracking Information
The tracking number will be emailed to you when your order ships. You can use this tracking number to check the status and estimated delivery date of your package.
Costs
We offer free shipping on all orders.
Lost or Damaged Packages
In the unlikely event that your package is lost or damaged during transit, please contact our customer service team at contact@lunaroa.com as soon as possible and we will resolve the issue as quickly as possible.
Returns and Exchanges
For more information on returns and exchanges, please see our Return and Refund Policy.
For any shipping questions, please contact our customer service team.
Contact us:
By Phone: +1 505-531-9994
Monday to Friday, 8:30 AM - 5:00 PM MST
By Email: contact@lunaroa.com
We respond to all emails within 24 hours (Monday to Saturday).
Visit and Mailing Address:
Company: LUNA ECOMMERCE LLC
Address: 1209 Mountain Road PL NE STE R, Albuquerque, New Mexico, 87110, United States.
Last modified on 01/03/2025 at 11:21 AM